FAQ

Q : I know another company in Cikarang – Jakarta with the same name “VIKTORI”, are you know them ?

Yes, that is PT. Viktori Profindo Industri, our sister company which located in Lippo Cikarang – Bekasi, Jakarta. We have two different management, but with the same business, and the same major shareholder. IF you are in the west area of Indonesia (from West Java until Sumatera), better you contact PT. Viktori Profindo Industri (sales@viktori-profindo.com) to get a better support, but if you are in the East Area of Indonesia ( start from Central Java, East Java, Kalimantan Island, Sulawesi Island, Bali, Lombok until Irian Jaya), please contact PT. Viktori Profindo Automation, because we are nearer and hopefully can give you a better support. If you don’t sure who will give you better support, just contact both of us, we will discuss internally, and giving you the best solution.

Q : Are you selling SIEMENS only ? How if I have requirement for another brand instead of SIEMENS ? I see so many brand in right side of your websites, what does it means ?

It is true that we are Authorized Distributor of SIEMENS, but we’re not selling SIEMENS only, just contact us when you have requirement / inquiry for another brands from around the world. Supporting by various principals around the world, we will try our best to give you the best price with the same warranty condition.

But if you have requirement for new project, and still searching the best solution, we’re proud to promote SIEMENS’s solution for you, and all of our engineers is Well Trained for SIEMENS’s products, so we can give you very high quality of support.

Q : Are you keeping stocks ?

As Authorized Distributor, yes, we have many stocks of SIEMENS’s products.

We have stock for : AC/DC Drives (SINAMICS / SIMOREG) , PLC and accesories (SIMATIC Family), please just contact us if you have inquiry regarding this products.

Q : Are you have qualified engineers ?

Yes, don’t worry, as SIEMENS Authorized Distributor, all of our engineers are SIEMENS’s Certified in severals field of knowledge, such as : PLC / Automation and Drives Technology. In the worst case happen that our engineer can’t solve your problem, SIEMENS Expert House will ALWAYS give knowledge backup for us. So nothing to worry about our service.